Contacting Our Office

Contacting Our Office

We ask that you use our website to contact our office for all routine matters such as appointment scheduling or requests, prescription refill requests, billing questions and other non-urgent questions. We will make every effort to respond within one day. If you have not seen a physician recently, we ask that you make an appointment for all medical problems. If you need to cancel a scheduled appointment, please give our office 24 hours notice. If you need to call our office, our staff is available from 8:30 a.m. to 4:30 p.m. Monday through Thursday and 8:30 to 12:00 on Friday. We are at lunch from 12:30 to 1:30.

In the event of a life-threatening emergency, please go directly to the nearest emergency room, (by ambulance if appropriate), and advise the staff that you are our patient. If you are having a medical problem after hours or on Weekends and Holidays, please call the regular office number. A doctor will then be contacted through the answering service.

Transferring of Records

You will need to request in writing if you want to have copies of your records sent to another doctor or organization. You will need to include the specific dates of service, medical information requested and the reason for this request. Your signed request for release of records will need to be received before records are sent. We use a copying service, Photostat, which copies records weekly. There is a $32.50 charge for copies of records sent to the patient.

Updating Your Information

Patients are responsible for providing accurate, up-to-date information. You can update your insurance, personal and medical information from within “My Health Record” in this website. As you may have several physicians, this information can change without the treating doctor being aware of these changes. We ask that you login prior to any scheduled appointment to keep this information current.

Returned Check Policy

There is a fee of $20 for any check returned by the bank.

Cancellation Policy

If you need to cancel your appointment with us, we ask that you give at least 24 hours notice. For appointments that are cancelled within less than 24 hours or for “no show” appointments, you will be assessed a $10 cancellation fee. This will be payable prior to your next visit.

Patient Login

Logging in is easy as 1 2 3

  • 1 Log in with your user name (email address) and password (hit Change/reset password link to create a password for your account. Do not register for an account, this will create a duplicate)
  • 2 Under Manage My Health Record complete the tabs of information about your health. Under Reports and Tools click view Recent Test Results to see a digital copy of your lab results.
  • 3 Under Contact and Communication click Check My Inbox to see messages from the office.
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